p.84-85 the CSF method focuses on individual managers and on each
manager's current information needs... It provides for identifying managerial information needs in a clear and meaningful
way... The approach is based on the concept of the "success factors" first discussed in the management literature in 1961
by D. Ronald Daniel, now managing director of McKinsey & Company. [JLJ - McKinsey managing director from 1976 to 1988]
p.85 Critical success factors thus are, for any business,
the limited number of areas in which results, if they are satisfactory, will ensure successful competitive performance
for the organization. They are the few key areas where "things must go right" for the business to flourish. If results
in these areas are not adequate, the organization's efforts for the period will be less than desired.
As a result, the critical success factors are areas of activity
that should receive constant and careful attention from management. The current status of performance in each area
should be continually measured
