p.7 According to Rockart (1979, p. 87), the following benefits exist for managers when applying the CSF approach:

• “The process helps the manager to determine those factors on which he or she should focus management attention. It also helps to ensure that those significant factors will receive careful and continuous management scrutiny.”

• “The process forces the manager to develop good measures for those factors and to seek reports on each of the measures.”

• “The identification of CSF allows a clear definition of the amount of information that must be collected by the organization and limits the costly collection of more data than necessary.”

• “The identification of CSF moves an organization away from the trap of building its reporting and information system primarily around data that are easy to collect”. Rather, it focuses attention to those data that might otherwise not be collected but are significant for the success of the particular management level involved.”

• “The process acknowledges that some factors are temporal and that CSF are manager specific. This suggests that the IS should be in constant flux with the new reports being developed as needed to accommodate changes in the organization’s strategy, environment or organization structure. Rather than changes in an IS being looked on as an indication of “inadequate design”, they must be viewed as an inevitable and productive part of IS development.”